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Terms of Service

Last updated: April 2026

1. Platform Description

SocietyServe (“Platform”) is a technology marketplace that connects residents (tenants) of apartment communities with verified home service providers, including but not limited to maids, cooks, electricians, carpenters, and plumbers. The Platform is operated within gated apartment societies and facilitated by society administrators.

SocietyServe acts solely as an intermediary platform. We are not an employer of service providers, nor are we a party to any service agreement between tenants and providers. We facilitate discovery, booking, and payment — the actual service relationship exists between the tenant and the provider.

2. User Accounts

  • You must verify your phone number via OTP to create an account.
  • You must provide accurate information including your real name, flat number, and society details.
  • Each individual may maintain only one account on the Platform.
  • Tenants and providers must be approved by their society administrator before accessing Platform features.
  • You are responsible for all activity that occurs under your account.
  • You must not share your account credentials or allow others to access your account.

3. Bookings and Payments

3.1 Booking Process

  • Tenants can book one-time services or subscribe to monthly plans for recurring services (e.g., daily maid, cook).
  • Bookings are confirmed once the provider accepts the request.
  • Unconfirmed bookings are automatically cancelled after 48 hours.
  • Monthly subscription plans auto-renew unless cancelled before the renewal date.

3.2 Payments

  • All payments are processed securely through Razorpay. SocietyServe does not store your complete payment credentials.
  • Payment is collected from the tenant at the time of booking or subscription renewal.
  • Provider earnings are deposited into their in-app wallet and can be withdrawn to their bank account.
  • SocietyServe charges a platform commission on each transaction. The commission rate is displayed before booking confirmation.

3.3 Cancellation and Refunds

  • One-time bookings: Free cancellation up to 4 hours before the scheduled service time. Late cancellations may incur a fee.
  • Monthly subscriptions: Can be cancelled anytime. Service continues until the end of the current billing period. No pro-rata refunds for partial months.
  • Trial bookings: 1-day trials can be cancelled at no charge before the trial day begins.
  • Refund requests for service quality issues must be raised within 24 hours of service completion through the complaint system.

4. Provider Responsibilities

  • Providers must submit valid government-issued ID for verification before offering services.
  • Providers must deliver services as described in their profile and agreed upon during booking.
  • Providers must maintain professional conduct and arrive on time for scheduled services.
  • Providers are responsible for their own tools, supplies, and transportation unless otherwise agreed with the tenant.
  • Providers must not solicit tenants for off-platform bookings to circumvent SocietyServe.
  • Providers are independent contractors, not employees of SocietyServe. Providers are responsible for their own taxes and compliance.

5. Tenant Responsibilities

  • Tenants must make timely payments for booked services and subscriptions.
  • Tenants must treat providers with respect and provide a safe working environment.
  • Tenants must provide accurate service requirements and flat access details at the time of booking.
  • Tenants should provide honest, fair reviews and ratings based on actual service experience.
  • Tenants must not request services that are illegal, unsafe, or outside the scope of the provider's listed services.

6. Platform Commission and Fees

SocietyServe charges a platform commission on transactions to maintain and improve the Platform. The commission structure is as follows:

  • The platform commission percentage is clearly displayed during the booking process.
  • Commission is deducted from the provider's earnings before wallet deposit.
  • SocietyServe reserves the right to modify commission rates with 30 days' prior notice.
  • No additional fees are charged for account creation, browsing, or community features.

7. Community Guidelines

  • Users must not post false, misleading, abusive, or defamatory content on community boards.
  • Spam, harassment, and discrimination are strictly prohibited.
  • Society admins may moderate and remove content that violates these guidelines.
  • Repeated violations may result in account suspension or termination.

8. Dispute Resolution

In the event of a dispute between a tenant and a provider:

  1. Step 1 — File a Complaint: Use the in-app complaint system to report the issue with relevant details.
  2. Step 2 — Society Admin Review: Your society administrator will review the complaint and attempt to mediate a resolution.
  3. Step 3 — SocietyServe Support: If unresolved, escalate to SocietyServe support at support@societyserve.com.
  4. Step 4 — Final Decision: SocietyServe will review the dispute and make a final, binding decision regarding refunds or account actions.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • SocietyServe is not liable for the quality, timeliness, or outcomes of services provided by independent service providers.
  • SocietyServe is not responsible for property damage, personal injury, or theft that may occur during service delivery.
  • SocietyServe's total liability shall not exceed the amount paid by you through the Platform in the preceding 12 months.
  • SocietyServe is not liable for service interruptions, technical failures, or data loss beyond our reasonable control.

We strongly recommend that tenants verify provider credentials and supervise services as needed, especially during initial engagements.

10. Termination

  • You may delete your account at any time through the app settings. Active subscriptions should be cancelled before account deletion.
  • SocietyServe may suspend or terminate your account for violations of these Terms, fraudulent activity, or harmful behavior.
  • Society admins may revoke a user's approval, which restricts their access to Platform features within that society.
  • Upon termination, any outstanding provider earnings will be settled within 30 days.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Significant changes will be communicated through the app or via SMS at least 15 days before they take effect. Your continued use of the Platform after changes constitutes acceptance of the updated Terms.

13. Contact Us

For questions about these Terms of Service, contact us at:

Email: support@societyserve.com
Address: Bangalore, Karnataka, India